Conditions d’utilisation

TERMS AND CONDITIONS OF SALE

Last Updated: April 13, 2026

ARTICLE 1 — GENERAL PROVISIONS

These General Terms and Conditions of Sale ("GTC") apply exclusively to the online sale of products offered by SMART TECH ECOM LLC ("the Operator") on the website getbionny.com. The GTC are made available to customers on the Site. By ticking the box or clicking the validation button, the Customer acknowledges having read and accepted them before placing an order. Validation of the order implies full adherence to the GTC in force on the day of the order.

ARTICLE 2 — PRODUCT DESCRIPTION

The Site is an online store for beauty and wellness products ("Product(s)"). Each product is accompanied by a description mentioning its essential characteristics. Photographs are not contractual. Products comply with the applicable laws in the jurisdictions where they are sold, including the European Economic Area (EEA), the United Kingdom, and the United States.

ARTICLE 3 — CUSTOMER ACCOUNT

To place an order, the Customer may be required to create a personal account. The Customer is responsible for maintaining the confidentiality of their login credentials. SMART TECH ECOM LLC reserves the right to suspend any account in the event of fraudulent use or breach of these terms.

ARTICLE 4 — ORDERS & AVAILABILITY

Orders are subject to stock availability. If a Product becomes unavailable after an order is confirmed, the Operator will inform the Customer by email. The Customer may then choose:

1. Delivery of an equivalent product.
2. A full refund within thirty (30) days.

The Operator reserves the right to refuse any order for legitimate reasons (e.g., existing dispute, payment incident, or suspicious activity).

ARTICLE 5 — PAYMENT AND SECURITY

The Customer expressly acknowledges that any order placed on the Site implies an obligation to pay.

• Payment Methods: Payments are processed via secure solutions (Stripe and/or PayPal). We accept major credit cards (Visa, Mastercard, Amex).
• Security: Banking details are encrypted via SSL (Secure Socket Layer) and are never stored on the Operator's servers.
• Taxes: SMART TECH ECOM LLC is currently not registered for VAT (VAT exempt). Prices are shown as net totals.

ARTICLE 6 — INTERNATIONAL SALES & CUSTOMS

For any order delivered outside the United States (notably to the European Union, United Kingdom, and other international destinations):

• The Customer is the importer of record.
• Customs duties, local taxes, VAT, or import duties may be applicable. These costs are not included in the price paid to the Operator and are the sole responsibility of the Customer.
• The Operator is not responsible for delays caused by customs clearance.

ARTICLE 7 — DELIVERY

• Areas: We deliver to United States of America, United Kingdom, United Arab Emirates, Qatar, Saudi Arabia, France, Belgium, Switzerland, Germany, Netherlands, Sweden, Italy, Poland, Austria, Denmark, Spain, Portugal.
• Delays: Products are shipped according to the times indicated on the site (estimated 4-6 business days).
• Transfer of Risk: Risk of loss or damage passes to the Customer upon physical possession of the Product.

ARTICLE 8 — RIGHT OF WITHDRAWAL (RETURNS)

In accordance with applicable EU and UK consumer laws, Customers residing in those jurisdictions have 14 days from receipt to exercise their right of withdrawal. Customers in other jurisdictions are subject to the Operator's standard return policy.

• Exceptions: The right of withdrawal does not apply to goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons (e.g., opened cosmetics).
• Process: Returns must be sent in original packaging and perfect condition. Return shipping costs are borne by the Customer.

ARTICLE 9 — LEGAL GUARANTEES

Regardless of any commercial warranty, the Operator remains liable under applicable consumer protection laws, including:

1. Legal Guarantee of Conformity: 2 years for EU residents, in accordance with EU Directive 2019/771.
2. Guarantee against hidden defects: As per applicable EU, UK, and U.S. consumer protection laws.

ARTICLE 10 — INTELLECTUAL PROPERTY

All elements of the Site (texts, logos, images, software) are the exclusive property of SMART TECH ECOM LLC. Any reproduction or use without prior written authorization is strictly prohibited.

ARTICLE 11 — GOVERNING LAW AND DISPUTES

These GTC are governed by the laws of the State of Wyoming, United States, without prejudice to mandatory consumer protection laws applicable in the Customer's country of residence.

• Amicable Settlement: In case of a dispute, contact contact@getbionny.com first.
• Mediation (EU customers): EU customers can access the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.
• Jurisdiction: Failing an amicable solution, the competent courts of the State of Wyoming, United States, shall have jurisdiction, without prejudice to mandatory consumer protection laws in the Customer's country of residence.